Do you have A showroom?
Yes we do, We are here Monday- Friday 9am to 5pm and Saturday 9am till 12pm but please note we only show a small selection of all the products we offer.
Do you have the item in stock?
90% of the items we have in stock here but we have three warehouses so it is best to check before you travel once you have paid.
Where can I find dimensions and technical information for a product?
We do try and put as much information on as we can, check the data sheet on the products as we have more information there as well and if you can't find what you need please send a message to https://plumbworkz.co.uk/contact-us and one of our customer services team will do their best to provide what you require.
Can I order and pay over the phone?
Unfortunately not as we take all sales through Paypal and Worldpay as this protects you and your security with reference to card payments
Warranty and guarantees?
All products sold are subject to you statuary rights and guarantees are covered by the manufactures and partners. In the first instance please send us a message through to us.
Items excluded from the guarantee include
How long will my delivery take?
For large orders the delivery takes 3-5 days and we always call and email the next day and book in a suitable day for you. We even do this if you have paid express shipping so we can sort a suitable day for delivery. Very large items are delivered curbside on a pallet. All large items need to be signed for as the couriers charge to go back to deliver.
I live on a small street, how will my Bathroom Suite arrive?
All our large items or "palletised items" such as Bathroom Suites and Shower enclosures will arrive with a haulage firm. They will always attempt to deliver in a vehicle no bigger than 18 tonnes (about the size of a bin lorry). If this is still too big, please let us know in advance and we will arrange for a smaller vehicle for your delivery. Unfortunately, our couriers are not insured to enter your property and therefore will deliver your new bathroom as close to your property as possible, for this reason we ask that you have someone on hand to help receive the goods on your specified day.
I have sent in an email, how long should it take to receive a reply?
We do try to answer all emails the same day, Monday to Friday but on occasions it may take 48 hours to reply so please be patient with us and keep in mind we are working behind the scenes on your email and we will reply.
Do I need straight or angled valves for my towel rail?
The type of valve you will require depends on the installation of your towel rail. If your pipework is coming up from the ground, then generally straight radiator valves are used. Whereas if your pipework is coming from the wall at an angle, angled valves would be used. You will need to check the style of radiator to ensure this rule applies.
Are your baths drilled for tap holes?
Most baths are supplied undrilled, this is something installers have been used to for at least 20 years and instructions can be found on social media sites like youtube if you need help, the reason is some customers want wall taps or a single mono bath filler or freestanding taps
When the baths are predrilled we clearly put this on the listing. However if you do want a predrilled please ask and we can advise you on what to choose.
What type of waste do I require for my basin?
Basin wastes come either 'slotted' (for use with basins with an overflow hole), or 'unslotted' (for basins with no overflow)
Why are your products such good value?
We buy and source direct and stock in huge volumes and have a mind set that everyone deserves good design at a great price.
I've bought several items; will they arrive at the same time?
In most cases all items will arrive at the same time, unless you've ordered smaller items like radiators, towel rails and shower pumps - these will be delivered to you separately. If for any reason an item on your order is out of stock then your order will be sent all together when the item is available but we always give you the information.
What Is The Difference Between a Left & Right Hand Shower Bath?
The term "left hand shower bath" means that the shower system will be installed on the left hand side of the bath, meaning the widest part of the bath is on the left hand side (where you stand whilst showering). Without confusion a left hand bath is like a number 9 and a right hand bath is like the letter P.
How Big Is The Gap Between The Two Tap Holes On Your Bath Fillers?
All of our bath fillers and bath shower mixers are UK standard size, meaning you won't have any trouble buying a bath filler that fits.
Are wall hung toilets safe? I don't fancy sitting on the loo which is off the ground
Yes. The wall hung toilet is supported either on very robust brackets which are fixed to the floor behind a wall. Or they are supported on well-engineered frames, again behind a wall or inside furniture. Both systems are tested by weight loading at loads well above the average human weight.