Plumbworkz terms and conditions

This page tells you important information and the legal terms and conditions which we sell our products and how the contract between us is formed, please take a moment to read them and fully understand them although they are standard terms and conditions that are used.

Our Products

We try our very best to make sure the photograph work and dimensions are accurate and to the best of our knowledge but we cannot guarantee that your computer will display the colours as accurate once you have your product. On occasion the manufacturer may make small changes to the design of a product, due to this, the item/items you receive may have small differences to the picture displayed on the website

Whilst we always endeavour to ensure all product descriptions are correct, we advise customers to seek technical advice from qualified sources prior to ordering products and carrying out any works.

How we form a contract for www.plumbworkz.co.uk

Our check out page allows you to check your order and amend before you complete the checkout process.

Once your order has been placed you will receive a confirmation email, please note this does not mean your order has been accepted by us.

If a product is unavailable due to not being in stock or due to a price error, the order will not be completed and we will call you or email you to agree an alternative item or a refund as applicate. If we are unable to get an answer from you, your order will be cancelled and refunded.

Our prices include vat but exclude delivery costs, sometimes we reserve the right to charge additional costs for delivery but you will be contacted before these arrangements are made.

Please provide us with an up to date contact number and make sure your address is correct as once the order has been dispatched we are unable to change the details.

How long will delivery take?

We endeavour to deliver all items within 3 -5 working days.

If you have not had contact from us within 4 days please contact the office by email or telephone.

We advise all customers not to engage a tradesman or engage in any type of preparatory work until all your items have been received and are correct and damage free.

Large pallet delivery we always contact you to make sure you are available on an agreed delivery day as our large courier company have the right to charge a redelivery fee to come again if no one is at the property to sign.

Please note delivery drivers will not always adhere to the requests or leave in shed or neighbour, small items will be taken to the post office or local hub for collection.

Collections

Collections are welcome from our warehouse with 24 hours’ notice given or your intension to collect, warehouse is open Monday to Friday 9am to 5pm

Orders must still be paid through the online channel and payment for delivery, even if our delivery service is not used must still be paid at time of ordering.

Guarantee and warranties

Most products are covered with a 12 months warranty however some manufactures extend warranties.

All warranty claims may require the item to be inspected by us in which case you may be required at your own cost to send it directly to us. To be covered by any guarantee of our products, the products should be installed by a professional registered installer and installed in accordance with any product installation instructions provided and only applies to the original purchaser of the goods. All guarantees take effect from the date of purchase and not a delivery day. The guarantee and warranty implied on our website does not require us o install remove or refit any product.

The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, or general wear and tear. Care should be taken to regularly maintain hinges seals & fixings, toilet seats, light bulbs, shower hoses, cistern fittings and cartridges and other consumable items (Consumables). Consumables are not covered by the 10 year Guarantee, but do have a full 12 month guarantee (which is provided on the terms set out above, other than in respect of duration).

We shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract

The warranty does not apply to any defect in the Products arising from:

  1. fair wear and tear;
  2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  3. if you fail to operate or use the Products in accordance with the user instructions;
  4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
  5. Any specification provided by you.